Words is currently only compatible with Illustrator versions 7 to 9. An update for Illustrator 10 will be released soon...

Here are answers to some of your Vertigo 3D Words questions.

The Vertigo 3D Words User Guide contains a troubleshooting section and is full of helpful tips for working with Vertigo 3D Words. Also, the Read Me file included with your software contains additional info you may find helpful. Please read these documents over carefully before you contact Technical Support - you just may find the answer you're looking for.

If you have a question you'd like to see answered on this page, email us at support@vertigo3d.com.

Serial Number
Registration
User Guide (Manual)
Installation
Fonts
Speed
Paths
Smooth Angles

Serial Number

I can't find my serial number. What should I do?

The serial number you need is in one of three places:

If you have a retail version of Vertigo 3D Words (which means it came in a box with a printed manual), your serial number is on the inside cover or printed on the title page of the Vertigo 3D Words User Guide.

If you have a bundled version of Vertigo 3D Words, (which means everything you need came on a single Vertigo 3D Words CD-ROM), your serial number is printed on the envelope your CD-ROM came in.

If you purchased the Adobe Action Pack, your serial number is on the blue Action Pack CD (Plug-Ins/CD2) contained in a PDF document named Big_News.pdf. The serial number appears at the top right-hand corner of the PDF.

The serial number I enter is not being accepted. What should I do?

If you are using Illustrator 8.0 and have a physical copy of 3D Words, you will find that no matter what you do, Words will continue to prompt you for your serial number. Rest assured this is a known bug with Words and Illustrator 8. Please send us a proof of purchase in the form of a receipt or a scanned/photocopied image of the CD-ROM and we'll be happy to get you working.

If you've purchase a digital copy of Words, make sure not to confuse 1's (# ones), with the capital letter L (L as in Lulu) or with the capital letter I (I as in Infinity). Try different variations of these characters. Enter it just like it reads. Characters are case sensitive. If it is upper-case or lower-case, enter it exactly that way. Do include the dashes (- hyphens).

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Registration

Where can I register my Vertigo 3D Words software?

When you register your software you receive updates about new products, special offers, and contests.

You can register your software directly from our web site, or if you have a retail version of Vertigo 3D Words (which means it came in a box with a printed version of the Vertigo 3D Words User Guide) you can print out the pdf registration form and snail mail it us. If you have an Adobe Action Pack version of Vertigo 3D Words, the registration card is a PDF file on your CD. If you contact Vertigo for Customer Support, you can register over the phone.

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User Guide (Manual)

I have a bundled version of Vertigo 3D Words and didn't get a printed manual. How do I find out how to use my software?

Call or email us and we'll email you copy of the latest manual.

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Installation

Where are the installation instructions?

They're in the Read Me file included on the Vertigo 3D Words CD-ROM.

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Fonts

Some of my fonts don't show up in the Vertigo 3D Words Font menu. Why?

There are three possibilities:

Some of your fonts may not be compatible with Vertigo 3D Words. Vertigo 3D Words works only with Type 1 and TrueType fonts. The Windows version only works with TrueType fonts. You are using an older version of Vertigo 3D Words. This version only works with fonts which have been enabled using the Adobe Type 1 Enabler (True Type and Type 1 fonts). For those Macintosh users, this means your fonts must be located in the Fonts folder in your System folder, and then convert them to QuickDraw GX format using the Adobe Type Enabler. Before converting any fonts using the Type Enabler, we recommend that you read about the Enabler in the ReadMe file on the CD. We recommend that you download the free upgrade posted on our web site (see under the Support icon). The upgrade works with ATM 4.0 Deluxe. This means you no longer need to use the Type Enabler. If you have downloaded the upgrade and still cannot see all your fonts, then these fonts do not meet the Type 1 or TrueType font specifications.

What happens when I convert my Type 1 fonts to the QuickDraw GX format using Adobe Type 1 Enabler?

Adobe Type 1 Enabler backs up all your selected fonts in an Archived Type 1 Fonts folder within the Fonts folder, then converts them to the QuickDraw GX format. A converted GX font keeps the same name as the original font and remains in the Fonts folder. So basically, you have two versions of your font.

Should I convert all of my Type 1 fonts?

Not necessarily. Because Adobe Type 1 Enabler makes a copy of each font it converts, converting all your fonts can take up a lot of hard disk space, especially if you have tons of fonts on your system. Converting all your fonts may lead to confusion, since the original Type 1 fonts and the converted fonts have the same name. Also, Type 1 fonts converted to QuickDraw GX may cause warning messages in documents originally created with Type 1 fonts of the same name. Often these messages are merely warnings, and you should be able to proceed without any problems, but for this reason we suggest you only convert the fonts you need to use with Vertigo 3D Words and keep the archived versions of the original Type 1 fonts. Adobe Type 1 Enabler gives you the option of selecting which fonts you want to convert. Please read the Adobe Type 1 Enabler documentation, or go to Adobe's web site at http://www.adobe.com for more information.

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Speed

Turning off the grid from the preferences dialogue box can speed things up.

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Once you have placed your text into your Adobe Illustrator document, select the front faces of the 3D text and try adding a gradiation or play with the color and contrast for extra drama.

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Smooth Angles

Do not forget that you control the level of detail that your text takes on. This is set from the Palette menu under Preferences - Fine, Medium and Course are your selections. (see pages 27 and 28 of the Vertigo 3D Words manual)

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